Disclosures & Compliance | Madadeni Undertaking Association

Who sells and administers your policy

Madadeni Undertaking Association is a juristic representative acting under the licence of Executive Underwriting Managers (EUM), FSP 33564. Your funeral policy is administered by EUM and underwritten by Hollard, an authorised financial services provider and insurer.

EUM does not directly or indirectly hold more than 10% of the underwriter's shares, nor any equivalent substantial financial interest in the underwriter. Madadeni Undertaking Association receives fees or commission for selling this product, and has provided you with basic product information only — not financial advice.

Executive Underwriting Managers (Pty) Ltd

FSP 33564

Tel: 012 546 9977
Email: info@eumanagers.co.za
Web: www.eumanagers.co.za

Hollard Life Assurance Company Ltd

FSP 17697

Tel: 086 012 3327
Email: info@hollard.co.za
Web: www.hollard.co.za

Not happy with something? Here's who to contact

Complaints should first be directed to EUM in writing. If your complaint is not resolved, you may then contact Hollard directly using the details above.

If the matter still isn't resolved, you can escalate to the regulator or the industry ombud:

Financial Sector Conduct Authority (FSCA)

Market conduct regulator of financial institutions in South Africa

Contact Centre: 0800 20 37 22
Switchboard: 012 428 8000
Web: www.fsca.co.za

National Financial Ombud Scheme

Independent dispute-resolution body for financial services complaints